The ifs School of Finance Advanced Financial Advice online exam system suffered an IT failure at 22 centres across the UK yesterday, leaving large numbers of advisers unable to take the exam.
Candidates taking the 1pm exam yesterday were given the wrong client fact-find information which prevented them from completing the test.
Seven advisers in the Bristol testing centre walked out after waiting for over two hours without being told whether the exam had been cancelled or not.
The ifs says the problem is down to a failure of the system provided by online testing company Pearson VUE.
Sunday Financial Group IFA Geoffrey Bartlett says: “We were kept waiting for some time and we had to contact the ifs when we were not given any information about when the problem would be solved. I have taken four days off work to study for this exam. The level of rage and anger inside the building was absolutely awesome.”
An ifs spokesman says: “We apologise unreservedly for the inconvenience and stress this caused them and regret that such a situation has occurred, which was beyond our control. We will be working with Pearson VUE to make sure they put steps in place to prevent this from happening again. All affected students will be contacted today and offered alternative dates to sit the examination, based on the fact-find they have already prepared for.”