Royal London won out for advisers in the prestigious Company of the Year category based on two key criteria: customer service and technical knowledge of adviser-facing staff. The advisers that nominated Royal London marked the provider as “excellent” on both counts. Service standards were marked highly across pensions and protection, with advisers further praising the proposition for full pension flexibility and the investment choice, as well as Royal London’s auto-enrolment offering for smaller firms. One adviser noted Royal London has demonstrated over the year it is “working very hard to engage with the market”.
Alliance Trust Savings
Old Mutual Wealth