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FCA chief debates vulnerable customers vs caveat emptor

FCA chief executive Andrew Bailey says the regulator’s role is to protect vulnerable consumers while striking a balance with individual responsibility. Yesterday the regulator launched its “mission” consultation, a set of principles that will inform the regulator’s strategy and day-to-day work. Speaking at Mansion House last night, Bailey said the regulator is “more on the […]

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The grey regulation on execution-only mortgage advice

The challenges facing the larger mortgage lenders at the moment could not be more intense. The agenda is complex: house prices are coming off their peak in London, Help to Buy is beginning to be withdrawn, more new entrants and competitors are taking market share, the base rate is at record lows and they are […]

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Nic Cicutti: Pensioners are taking the rap for political failures

Former US defence secretary Donald Rumsfeld’s famous “unknown unknowns” perfectly describes the current situation with regard to the basic state pension. Last year, I was privileged to be invited to Money Marketing’s 30th anniversary dinner, in which long-standing contributors were asked to speculate on what would dominate debate in the next 30 years. During that […]

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RBS to pay back SME customers £400m

Royal Bank of Scotland is to introduce a new complaints process and refund fees to business customers in its former Global Restructuring Group in a programme that is expected to cost the bank £400m. The £400m covers operational costs, the refund of complex fees and redress costs from the new complaints process. The automatic refund […]

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