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What makes an outstanding advice firm?

Another year, another sterling display of excellence at the Money Marketing Awards. Having been invited to take part in the judging process for the prestigious Financial Adviser of the Year award, I’ve spent a number of hours pondering the question, what are the traits of an outstanding advisory firm? Here are four areas the more […]

Girl in a phone box

Developing a claims experience with customers in mind

Ross Jackson – Senior Protection Marketing Manager, Royal London ‘Only available online’, ‘no home delivery on this product’, ‘you must apply in-branch’. Is it me or do many businesses still structure their services in a way that suits them? It’s not something that would be considered acceptable in today’s protection industry though admittedly it has felt […]

Where next for the price of oil?

Having stabilised at around $65 a barrel, many investors are questioning if the price of oil will rise, and when. Richard Hulf provides his view. Richard Hulf, manager of the Artemis Global Energy Fund, sets out his thoughts about how the oil price may move through the next six months. At the start of the […]

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