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FCA warns firms directing customers to in-house services over Pension Wise

Pension companies are signposting customers towards their own in-house services instead of Pension Wise, FCA research has found. In a review of how firms direct customers to the Government-backed guidance service, the regulator found “a minority of firms” presented their own offering “in a more prominent manner in written communications in comparison to the signpost […]

Philip Hammond rules out emergency Budget

New Chancellor Philip Hammond has ruled out the emergency budget George Osborne promised before the EU referendum. Osborne said a budget would be necessary if the UK voted to leave the EU. But speaking to Sky News Hammond ruled out a budget which Osborne said would include £30bn of spending cuts. He also refused to […]

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FCA ramps up financial crime reporting

The FCA is stepping up its oversight of financial crime by requiring large firms to file financial crime reports. Advisers and investment firms with revenue below £5m will be exempt from filing the return. The first returns will be due in late March 2017. In a policy statement released today, the FCA says the returns, […]

Chris Davies: Getting back in step with clients

Any behavioural scientist will tell you that if your body language mirrors a significant other for a period of time a subconscious bonding takes place that creates empathy and rapport. Why, then, does the financial services industry not take this into account, particularly when it comes to customer service proposition design? Our latest research testing the […]

Is three a crowd?

The pension versus Isa debate has raged on and off for years. Les Cameron, head of technical at Prudential, asks if three’s a crowd.   I think the debate was arguably settled by pensions freedom when the biggest downside of pensions – limited access and poor death benefits – was fundamentally changed. Total access, albeit with […]

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