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Why your clients need some tough love

In any relationship that matters, professional or personal, you should be upfront with someone if you think they’re making a decision or doing something they might later regret. Being honest with someone and having their best interests at heart, however hard the message, is key to building trust in any relationship. So how does this […]

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Consumers warned over FOS imposters

The Financial Ombudsman Service has issued a new warning over imposters using its name to trick consumers into revealing information. In a note issued today, the FOS says consumers have been receiving fraudulent emails and phone calls from scammers, claiming to represent the ombudsman. The note warns conmen may use the FOS name to obtain […]

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Nick Bamford: Does it really matter how we charge for advice?

The adage that someone knows “the price of everything and the value of nothing” is so true when it comes to intermediary charging. Dennis Hall put the cat amongst the pigeons when he wrote asked: “What right do others have to tell us how to charge?” Measured by the number of responses and the attack […]

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