An adviser has issued a County Court Summons against Aviva over commission from a Friends Life personal pension he claims is owed to him.
Barrett Financial Solutions managing director Kim Barrett is taking the provider to the small claims court because he is owed £415 in commission.
He is also claiming for time spent trying to resolve this problem, and interest on the balance owed.
Barrett says: “I have contacted the legal department, the complaints department and the chief executive but have been variously ignored or fobbed off with excuses about computer problems.”
He adds: “Although we have moved towards fees, older commission payments are still the lifeblood of our industry. I’ve been an IFA for 28 years and have had problems with payments before. Friends Life clearly have some problems with their computer system but it shouldn’t take four months to sort out.”
An Aviva spokesman says: “We are aware of the court process initiated by Mr Barrett and we are now looking into the details of his claim.”
Aviva agreed to buy Friends Life at the end of 2014, and the merger was completed in April 2015.