Iress to move Trigold users to Xplan system


Iress is replacing its Trigold Prospector mortgage sourcing system with a new Xplan Mortgage system, Money Marketing can reveal.

Australian technology provider Iress bought Trigold as part of its acquisition of Avelo in 2013.

An internal document seen by Money Marketing reveals Iress plans to roll out Xplan Mortgage “over the next few months to all of our 15,000 Trigold Prospector users”.

It says it will continue to maintain the Trigold system while there is still demand, which it estimates will be for two to three years.

However, the Trigold mobile app will no longer be available from September.

There is no additional cost for Xplan Mortgage.

Last month Money Marketing reported a number of advisers were experiencing “nightmare” technical problems with Xplan after being transferred from Adviser Office.

Your Mortgage Decisions director Dominik Lipnicki, who uses Trigold, says: “It is imperative that there are no teething problems as a sourcing system is the key tool of the job and any issues reflect badly on us with clients.”

Masons Financial Planning principal Dean Mason says: “Mortgage brokers need to react quickly and if something goes wrong I cannot ask a customer to wait a week for a quote.

“I would be worried if we were moving across while there were still problems with Xplan.”

An Iress spokesman says: “Xplan Mortgage will be fully accessible remotely and has multi-device functionality. Users who prefer to remain with Trigold Prospector will be able to use Trigold Prospector on their desktop, and Xplan Mortgage on their mobile device.

“The transfer process has been heavily piloted to ensure a smooth transition.”