I feel I have to write in and get a few things off my chest regarding the Intelligent Finance product.
The IF product is inno-vative, competitive and, yes, intelligent. It is, I believe, the future of banking products.
But why on earth can't we recommend a client to IF with basic information and then let IF and the client get together and complete the remaining details such as bank sort codes, etc?
IF tells me there is a security reason along with consumer credit reasons. I say the total opposite is true.
If we recommend a client to IF, we should be given the credit for this. We have done the research, etc, not IF. My suggestion to IF is to change its system or suffer the same fate as other big institutions that have gone down the path of trying to exclude our distribution channel.
My immediate advice to IF is to bevery careful with any response because I will provide real-life cases to back up my claims, with client quotes.
My clients would prefer me to inform IF of the products they want, then for IF to contact them for the fine details. What my clients nor I want is to be making numerous phone calls after bits of information that the client could have given direct in one call. My clients also want to be able to open a savings account quoting my reference number and not being told at the end of the call that their adviser gets no credit. Am I getting through here?
Financial Solutions 2000,