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Insurers need to work to meet expectations says CII&#39s Homer

Professionals in the insurance and financial services industry need to work twice as hard as they already are at meeting customer expectations if they are going to survive in the current market, according to Chartered Insurance Institute president Andy Homer.

In his opening speech at the institute&#39s national conference being held at the Queen Elizabeth II Conference Centre in London, Homer said the main issues facing the market are increasing regulation, stock market viability, along with the compensation culture and growing sources of risk.

The conference continues today.

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