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Info Office looks at laptop data sale

The Information Commissioner’s Office is investigating into how a laptop with personal details of a million Royal Bank of Scotland customers was sold on eBay by a third-party archiving firm without the data being properly erased.

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I ask this question because there does not appear to be a day in my life when I feel that I am treated fairly as a customer. It would not take a team of researchers to tell me that we all experience underperforming services from other industries. Here are a few examples of customer service that I have experienced recently.

Regulator in bunker on non-toxic sales

Scaled-back regulation for non-toxic product advice is unlik- ely to be accepted by the FSA due to its “bunker mentality”, warns Labour MP Andy Love.

Sants warns CEOs on mispricing

FSA chief executive Hector Sants has written a Dear CEO letter warning banks and investment firms against cutting back on staff in valuation control functions to prevent future mispricing of trading positions.

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