The Information Commissioner’s Office is investigating into how a laptop with personal details of a million Royal Bank of Scotland customers was sold on eBay by a third-party archiving firm without the data being properly erased.
I ask this question because there does not appear to be a day in my life when I feel that I am treated fairly as a customer. It would not take a team of researchers to tell me that we all experience underperforming services from other industries. Here are a few examples of customer service that I have experienced recently.
FSA chief executive Hector Sants has written a Dear CEO letter warning banks and investment firms against cutting back on staff in valuation control functions to prevent future mispricing of trading positions.
St James’s Place advisers were “very active” in the promotion of cash equivalent transfer values during a consultation to close a defined benefit scheme at British Airways last year. A letter published by the work and pensions select committee sheds light on the activity of advisers when BA consulted members about the closure of the […]
The Bank of England’s Monetary Policy Committee has voted to keep interest rates on hold at 0.5 per cent, but with an increased number of members calling for a rate rise. Chief economist Andy Haldane has joined those calling for a rise. The BoE revealed that six members voted to keep rates on hold, with […]
A rise of sustainable passive funds sparks new trend among trackers Sustainable investing has historically been associated with active management. But passive strategies can also incorporate environmental, social and governance criteria, and the growing flows into passive ESG investments are evidence that an increasing number of investors believe in the merits of a passive approach […]