I ask this question because there does not appear to be a day in my life when I feel that I am treated fairly as a customer. It would not take a team of researchers to tell me that we all experience underperforming services from other industries. Here are a few examples of customer service that I have experienced recently.
Scaled-back regulation for non-toxic product advice is unlik- ely to be accepted by the FSA due to its “bunker mentality”, warns Labour MP Andy Love.
FSA chief executive Hector Sants has written a Dear CEO letter warning banks and investment firms against cutting back on staff in valuation control functions to prevent future mispricing of trading positions.
Conservative shadow chancellor George Osborne has written to the chancellor Alistair Darling calling on him to halt the tax exodus of UK companies.
With bond yields and interest rates stubbornly low, sourcing income remains a challenge. Here, James Foster and Jacob de Tusch-Lec explain their view
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The Government should make it easier for advisers to sell products that blend income drawdown with insurance to meet future care costs, according to former pensions minister Steve Webb. A paper published today by Royal London calls on the Government to introduce policy changes which allow new products to be created that pay for long-term […]
Independent governance committees at big-name pension providers are failing to safeguard the interests of savers and the FCA must take action, fresh research finds. In 2015, the FCA required contract-based pension providers to appoint IGCs to act as champions of savers’ interests. IGCs are required to publish annual reports to increase transparency and encourage comparison […]
The FCA is reviewing the content of its pension transfer specialist examination standard in light of recent issues with pension transfer advice, Money Marketing understands. The regulator does not offer qualifications but it does have a role in setting standards for exams and publishes “appropriate examination standards” guidance. Money Marketing understands a working group, mostly […]