I ask this question because there does not appear to be a day in my life when I feel that I am treated fairly as a customer. It would not take a team of researchers to tell me that we all experience underperforming services from other industries. Here are a few examples of customer service that I have experienced recently.
Scaled-back regulation for non-toxic product advice is unlik- ely to be accepted by the FSA due to its “bunker mentality”, warns Labour MP Andy Love.
FSA chief executive Hector Sants has written a Dear CEO letter warning banks and investment firms against cutting back on staff in valuation control functions to prevent future mispricing of trading positions.
Conservative shadow chancellor George Osborne has written to the chancellor Alistair Darling calling on him to halt the tax exodus of UK companies.
With bond yields and interest rates stubbornly low, sourcing income remains a challenge. Here, James Foster and Jacob de Tusch-Lec explain their view
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Vanguard and T Rowe Price have slashed valuations for their holdings in Uber by 15 per cent and 12 per cent respectively as the company faces corporate governance turmoil and searches for a new chief executive. However, rival Blackrock has increased its valuation in the unquoted ride-share company by 10 per cent, the Financial Times reports. Fidelity […]
One of the three cases lost by HMRC concerned Investec
Financial advisers are working to make sure clients are told about new tax evasion rules as part of a fresh crackdown by HM Revenue & Customs. IFAs must send letters to clients by the end of next week telling them that undeclared offshore accounts could land them in trouble with the taxman. HMRC’s message, which […]