View more on these topics

Info Office looks at laptop data sale

The Information Commissioner’s Office is investigating into how a laptop with personal details of a million Royal Bank of Scotland customers was sold on eBay by a third-party archiving firm without the data being properly erased.

Recommended

Special delivery

I ask this question because there does not appear to be a day in my life when I feel that I am treated fairly as a customer. It would not take a team of researchers to tell me that we all experience underperforming services from other industries. Here are a few examples of customer service that I have experienced recently.

Regulator in bunker on non-toxic sales

Scaled-back regulation for non-toxic product advice is unlik- ely to be accepted by the FSA due to its “bunker mentality”, warns Labour MP Andy Love.

Sants warns CEOs on mispricing

FSA chief executive Hector Sants has written a Dear CEO letter warning banks and investment firms against cutting back on staff in valuation control functions to prevent future mispricing of trading positions.

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment