View more on these topics

Improving access for customers

Legal & General is re-vamping its website to help users contact its cu
stomer care team more easily.

Customers can access the new online help service either at the website&#39s help and advice section or at the start of the online pension application section to reach L&G customer services staff.

Through a separate window customers then enter the details of their query and receive an immediate resp onse from one of the customer service team.

The live help facility is available between 8am and 8pm weekdays and between 9am and 5pm at weekends and bank holidays.

The life office hopes its new facility will provide a sense of security for customers taking their first steps on the internet.

L&G director retail customer services Kate Avery says: “Many customers are still wary of using the internet so we are constantly looking at ways we can increase customer confidence and make it easier to use our online services. We already know from online applications for Isas and term assurance that customers have different requirements than when buying over the phone or face to face.”


[Technology] The clash of the channels

IFAs are awaiting the arrival of interactive digital TV channels dedicated to intermediaries but say the key to success will be a low-cost and high-quality service. BSkyB and rival Invest TV are spending millions developing initiatives, the Financial Channel and the Simply Money Professional channel respectively, which they say aim to revolutionise the UK financial […]


Six months after taking up his position as chief executive of Jupiter, Edward Bonham-Carter is feeling optimistic. Having settled former CEO John Duffield&#39s claim for unfair dismissal out of court, the company has finally severed all connections with its founder, leaving it free to make a fresh start. Although both sides are claiming victory, Jupiter […]

Technological temptations

Framlington Unit Management – Nasdaq FundType: Unit trust.Aim: Growth by investing in the Nasda composite index.Minimum investment: Unit trust – £500 lump sum, Isa – £1,000 lump sum.Investment split: Technology 27.8 per cent, industrials 21.4 per cent, healthcare 17.2 per cent, consumer 15.9 per cent, telecommunications 12.1 per cent, financial 3.1 per cent, materials 2.5 […]

Woolwich – One Year Fixed Rate Bond

Monday, 27th November 2000.Type: High interest account.Minimum-maximum investment: £500-£500,000.Interest rates: 6 per cent gross a year, 5.84 per cent gross a month.Term: One year.Offer period: Until further notice.Withdrawal penalties: No withdrawals permitted during term.Tel: 0800 222200. 

Inheritance Tax, a tax on the wealthy? Urban myth or fact?

By Kim Jarvis, Technical Manager with Canada Life’s ican Technical Services Team. Inheritance tax has been around in some form since 1796. Estate duty dates back to 1894 and over the years this tax has evolved into the inheritance tax (IHT) we know and love today, which was introduced in 1986 as a replacement for […]


News and expert analysis straight to your inbox

Sign up


    Leave a comment


    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm