Any behavioural scientist will tell you that if your body language mirrors a significant other for a period of time a subconscious bonding takes place that creates empathy and rapport. Why, then, does the financial services industry not take this into account, particularly when it comes to customer service proposition design? Our latest research testing the […]
National advice firm Perspective Financial is eyeing further acquisitions after securing £10.1m in refinancing with Natwest. The deal will support both organic growth as well as acquisitions, the group says. Executive chairman Paul Hogarth says: “This refinance provides the funding for us to grow acquisitively and provides the platform to further accelerate the organic growth […]
Pensions minister Ros Altmann says banning cold calling would not stop pension scams. In a wide ranging debate with journalists at a Headlinemoney event in London last week, Altmann said the issue was the volume of calls coming from abroad. Scams involving pensions have been in the spotlight after the pension freedoms gave crooks a […]
Ask Thameside Financial Planning director Tom Kean for his views on pension freedoms and his response has the world-weariness of someone who has dealt with the fallout from the industry for years. “On the face of it, it has been an exciting time and I sometimes think the aim was laudable. But then I remember […]
The political uncertainty in Europe is not deterring the Artemis European Opportunities Fund, says manager Laurent Millet. There are still stocks, he tells Artemis’ Ross Leckie, which should thrive.
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