View more on these topics

ifs relaunches complaint handling qualification to cover PPI

Corporate-Portfolio-Briefcase-General-Business-700x450.jpg

The Institute of Financial Services is launching a new adviser qualification to deal with payment protection insurance complaints.

The Financial Ombudsman Service has seen complaints rocket in recent years as the PPI misselling scandal has snowballed with tens of billions of pounds worth of compensation paid out.

The parliamentary commission on banking standards attacked banks for their poor complaint handling while FOS has hit out at the number of referrals it receives on PPI.

The ifs has therefore launched an updated version of its Level-3 Certificate in Regulated Complaints Handling.

The qualification is designed for those who have responsibility for regulated complaints handling in retail financial services.

It includes new content focusing on protection products and their implications for the customer, including additional material relating to PPI.

ifs chief executive Anne Kiem says: “Formal education and professional qualifications have a vital role to play in improving culture and standards within the financial services industry and ultimately improving the quality of service offered to customers.

“The inclusion of specialist content that concentrates on complaints arising from protection products recognises the impact that it continues to have on financial services bodies and has been specifically designed in direct response to calls from the industry.

“Alongside this, case studies within the course have been updated to include specific recent examples of where problems have arisen.”

Recommended

Legal advice sought over Harlequin investor claims

Investors in collapsed overseas property firm Harlequin Property may not have valid claims against the company as the joint administrator reveals outstanding debts even without investor claims are expected to hit almost £90m. Harlequin Property, the trading name of Harlequin Management Services (South East), is an unregulated firm that sold investments in luxury resorts in […]

Corporate-Portfolio-Briefcase-General-Business-700x450.jpg

Suffolk Life appoints new operations director

Suffolk Life has appointed Jane Ridgley as operations director. Ridgley, who was previously product director at Suffolk Life’s parent company Legal & General, will be responsible for all operational aspects of administering Suffolk Life’s Sipps. The Sipp administrator has also broadened head of marketing Greg Kingston’s role.  Kingston becomes head of marketing and proposition and […]

1

The Hartford sells UK variable annuity business to Berkshire Hathaway

The Hartford has agreed to sell its UK variable annuity business to Warren Buffett’s investment management firm Berkshire Hathaway. The deal will see Columbia Insurance Company, which is owned by Berkshire Hathaway, pay $285m (£189m) for Dublin-based Hartford Life. Hartford Life sold variable annuities in the UK from 2005 to 2009. It had assets under […]

3

Govt cuts likely to hit auto-enrolment policing

Experts have warned the success of automatic enrolment will be put at risk if The Pensions Regulator is forced to accept a 9.5 per cent budget cut in 2015/16. Last week, Chancellor George Osborne delivered his spending review speech to Parliament and set out departmental budgets across Government for 2015/16. The Department for Work and Pensions […]

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

There is one comment at the moment, we would love to hear your opinion too.

  1. Mark James Bradley 7th July 2013 at 9:52 am

    Why not include a complaints qualification qualification to include all aspects of financial services which can be split up into modules

Leave a comment