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FSCS appoints former Deloitte partner as non-exec director

The Financial Services Compensation Scheme has appointed former Deloitte partner Mark Adams as a non-executive director. Adams will join the FSCS in June. He replaces Phil Wallace who has served two terms on the board. Adams is a chartered accountant and insolvency practitioner, and has previously been an adviser to the Bank of England. FSCS […]

Cyber security

MM leader: Waking up to the cybercrime threat

In an era of mobile devices, working remotely and Cloud computing, the modern way of working means data security is increasingly crucial. One wrong move could ultimately bring down a company if sensitive data gets into the wrong hands. It is easy to be derisory of the security lapses committed by others. Briefcases or laptops […]

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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

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Labour plans mandatory ‘cooling-off period’ amid pension fraud concerns

Labour wants to force DC providers to offer savers a “cooling-off period” when they access their pension pot in order to better protect against fraud. Labour says the rules would come into action when customers approach, or are approached by, a provider on how to invest their savings. The party says the requirement would only apply […]

Who cares?

By Tracey Dickson, marketing consultant There are almost 7 million carers in the UK – that’s around 10 per cent of the population who provide unpaid care for a disabled, seriously ill or older loved one.1 But according to a report from the charity Carers UK, 20 per cent of people providing 50 hours or more of care […]

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