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IFAs want better call centre staff – Aifa poll

More knowledgeable operators are what IFAs want most from their dealing with product providers according to the first Aifa IFA census.

Asked what would be most helpful when contacting providers, 61 per cent of IFAs said they wanted more knowledgeable call centre staff, 55 per cent called for quicker access to information and 54 per cent wanted prompt call answering.

Aifa director general Paul Smee says: “This survey shows the value of the IFA Census in finding out what IFAs need to do their job effectively. We are able to give providers three clear messages about their call centres and we expect to work with them in delivering a better service.”


Miles calling for &#39trail fees&#39 to curb churning

Intermediaries should be paid through “trail fees” to help reduce churn and other problems in the mortgage market, says Professor David Miles. Miles faced a barrage of criticism from brokers last December following comments in his interim report accusing brokers of aggravating churn by pushing consumers towards shorterterm products. He concedes that intermediaries consulted by […]

Scottish Widows Bank announces results and new MD

Scottish Widows Bank has announced a doubling in its pre-tax profit and a new managing director in Graeme Hartop.The telephone-based mortgage and deposits bank launched in 1995 has shown its pre-tax profits to be up to £16.5m from £8.1m.Mortgage lending rose 16 per cent to £2.73bn, with deposits staying constant at £2.2bn.New managing director Hartop […]

Skipton three up

Skipton Building Society has brought out a guaranteed equity bond that is linked to the FTSE 100 index over a three-year term. Investors will get their original capital returned at the end of the term and will also receive 100 per cent growth in the index. To calculate the returns the closing level of the […]

Abbey to launch 15 year fixed rate mortgage

Abbey is launching a 15 year fixed rate mortgage at 5.74 per cent later this week. The product is available for movers and remortgage as well as house purchase and first time buyers can opt for free valuation and free legals at the slightly higher rate of 5.79 per cent.


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