Frustrated IFAs were unable to deal with the newly-launched CGU after they were left without forms to send new business and email and internet site failed to work.
CGU entered the market in a £13m media blitz. It is aiming to become a top-three IFA market player.
But brokers are unhappy about how CGU has dealt with them.
MPI managing director Rob Clifford says: “CGU was launched to the media. It seems they forgot to communicate the changes to IFAs directly.”
CGU national sales manager John Hirst says: “The mailing to IFAs gives full details about their dedicated contact.”