View more on these topics

IFA&#39s forms get lost in NU system

Norwich Union Healthcare&#39s new admin system is unable to find application forms which have been scanned, leaving a Sheffield IFA&#39s applications in limbo.

Johnson Birkett IFA Nigel Thompson has been told that three forms for income protection cover have been lost despite being logged into NU&#39s document scanning system. Thompson says copies faxed to NU have also been lost.

Under NU&#39s new system, original documents are destroyed once they are scanned.

Johnson Birkett says that because of poor admin by product providers, it dispatches documents by recorded delivery. The firm says it costs 65p to register each piece of mail and the cost is mounting.

NU Healthcare product manager for IP Nick Homer says: “It is one of those unfortunate situations where there are genuine reasons for the poor service that Mr Thompson has received. With a new piece of technology, there are inevitably teething problems.”

Thompson says: “We can no longer blame Royal Mail for the loss of the applications. There is obviously a breakdown in communication bet-ween the new technology and the servicing areas.”

Recommended

Correspondent&#39s View

Coming back to so-called normal life and looking for work is quite an odd experience after nearly five months of tripping around the globe. After months where the date and day have absolutely no relevance to anything, pinning down the events of a week feels like an almost impossible task but I will give it […]

Royal Liver Assurance – Progress

Type: Menu based protection plan providing income protection and term assurance with optional critical illness and unemployment cover INCOME PROTECTION Minimum benefit/minimum premium: None/£7.50 a month, £75 a year Minimum-maximum ages: 16-59, 18-59 for unemployment cover Deferred period: Choice of 4, 8, 13, 26 or 52 weeks Definition of disability: Own occupation Options: Guaranteed premium […]

Package deals

I am an employer who wishes to update the benefits package for my staff. I want to ensure I am competitive and utilise technology wherever possible. What can an IFA do to help me? Employers who offer attractive benefits will retain staff and recruit more easily. In the recent Origen employee benefits survey, two-thirds of […]

Campbell to open investment boutique

Former managing director of Jupiter and Artemis Jamie Campbell is set to open a new investment boutique. Campbell will be managing director of Montague Asset Management which is thought to be launching a UK growth fund in the first quarter of 2005. This will be run by former Axa global emerging markets manager Bill Roden. […]

European Opportunities: 'It’s nice when stock selection results in a macro tailwind'

Amid significant macro headwinds in August, Mark Page explains why his fund’s focus on stock selection has helped it outperform a falling market in August. BESbswyBESbswyBESbswyBESbswyBESbswyBESbswyBESbswyBESbswyBESbswyBESbswyBESbswyBESbswy

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment

    Close

    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm

    Email: customerservices@moneymarketing.com