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IFA praises Axa after CI payout

An Essex-based IFA whose client suffered a heart attack two days after being put on risk has praised Axa Sun Life for paying out on his critical-illness claim.

The client and his wife, who previously only had life cover, came to Chadborn Baker & Kearle mortgage adviser Peter Wright for remortgage advice. He recommended a decreasing term insurance policy with life and critical illness with waiver.

The case was not straightforward as further underwriting was necessary after the client’s wife told Wright she had been signed off work as a result of stress. However, it was her husband who suffered a heart attack resulting in payment of the total sum assured of 120,000.

Wright says: “The protection industry is sadly lacking in positive news. However, this case shows the true value of advice and the fact that insurers do not try to avoid honouring genuine claims.”

Axa protection marketing manager Paul Bennett says: “We are delighted that the IFA found our service to be professional. As a key part of bringing the Axa protection account to market, we are developing our service and offering to deal with all aspects of protection business as quickly and efficiently as possible.”

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