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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

We shouldn’t still be debating rights and wrongs of commission

So here we are – over two years into the RDR and yet still debating the rights and wrongs of commission, and whether it has a place in the new world of pension freedoms. It is bizarre that we find ourselves in this position. The driving force of the RDR was getting rid of bias, […]

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Retirement Planning Invitational – June/July 2015

Taking place in June and July in a number of locations across the UK the Retirement Planning Invitational series will focus on uncovering opportunities and mitigating risks in the new pension’s era. The speed with which the radical pension reforms have been introduced has left the industry in a state of shock, and as the […]

Leap of faith: Providers eye advice offerings to protect market share

Pension providers will have to offer customers advice or risk losing out to their rivals, say experts. In an attempt to offer the mass market an advice option, some providers have linked up with advice businesses and firms offering simplified advice, while others have created their own propositions. LV= will become the latest firm to […]

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