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Horror stories of NU&#39s service

I would like to appeal to all my colleagues in this industry to send me their horror stories regarding Norwich Union&#39s administration systems or, rather, lack of administration systems. For over a year, I have refused to place any business with this once respected company because of its failure to sort out numerous problems which we have encountered.

I have lost a valued client who was very recently going to place further investment monies with my firm which would have resulted in commission of just under £3,000. I had been waiting for this investment to come in for some time, after spending a lot of time and effort with the client concerned.

Unfortunately, because of a major administrative error on NU&#39s part, which went on for months before it was sorted out, the client decided not to invest and, even after explaining the position in detail, including a full breakdown of the letters and phone calls that had taken place between ourselves and NU, the client thought some of the blame must have been on our part.

I have put the details to NU on this particular case. I also have two other cases where, if I explained them in full, you would be amazed that a company could make such errors and get away with it. I have sought redress but have got nowhere. NU has the full facts and yet still wants me to spend time and effort putting another letter together, detailing times and giving a fuller picture of the case. I refuse to do so as I will simply be repeating all the information it already has.

I am now at the end of my tether and am determined to take my own course of action against NU. I am going to put together a campaign by collating stories from other IFAs who have had problems with NU. I have warned it that I will be prepared to do this. However, I get the impression that it thinks I will simply go away.

Would all of you out there who have encountered similar problems please email me at advice@mlaifa.co.uk and explain the problems you have had and how NU has dealt with your complaint. I then intend to get the letters published in the press. I look forward to hearing from you all, of whom I am certain there will be a great number.

Steve Jones

Partner, Manor Lodge Associates IFA,

Sheffield

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