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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

Out of context: Alan Steel

Out of context

“The best thing to do would be to have someone shoot all these people and start again” Alan Steel Asset management chairman Alan Steel on diplomatic form when it comes to the FCA “He’s the kind of guy who would have tried to reason with the school bully and got punched in the face anyway” […]

Old Mutual Wealth 2014

Old Mutual Wealth sales boosted by pension freedoms

Old Mutual Wealth has reported a 16 per cent rise in year-on-year sales during the first quarter, from £3.9bn to £4.6bn, as assets on its UK platform hit £33bn. The firm’s interim management statement for the first three months of 2015, published this morning, reveals platform sales were up 15 per cent year-on-year to £1.45bn, […]

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