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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

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Advisers seek compensation for Iress Xplan system failures

A number of advice firms are pursuing Iress for thousands of pounds in refunded fees, after suffering “nightmare” technical problems with its Xplan software. Xplan is an end-to-end system which offers portfolio management, client communication and business management tools. Australian technology provider Iress also owns software programme Adviser Office, following its acquisition of Avelo in […]

Financial planning boom boosts Jelf earnings

A surge in pre-tax earnings in Jelf’s financial planning business has helped grow the firm’s revenue by 11 per cent, its interim results show. Pre-tax earnings grew 167 per cent year-on-year in the six months to April in the advisory business, from £112,000 in 2014 to £299,000 this year. The employee benefits division saw earnings […]

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