Sir Anthony Holland has been appointed as independent complaints commissioner for the FSA, taking over from Rosemary Radcliffe who has held the job since the scheme began in September 2001.
Holland has been chairman of the Northern Ireland Parades Commission and was principal ombudsman for the Personal Investment Authority.
The complaints commissioner is responsible for investigating complaints made against the FSA, operating independently of the body. He is responsible for complaints made against the FSA by companies, consumers and others who come into direct contact with the regulator.
The commissioner also has the power to investigate allegations of mistakes, lack of care, unreasonable delay, unprofessional behaviour and bias.
FSA chairman Callum McCarthy says: “The independent complaints commissioner plays a key part in ensuring the FSA's accountability. Sir Anthony's distinguished career spans forty years of service in both the legal profession and public service.”
Holland says: “The complaints commissioner role is very important to underwriting the FSA's accountability as regulator to the financial services industry and the wider public. It is vital that the regulators are aware that their actions may become exposed to independent scrutiny.”