View more on these topics

HMRC staff suffering from low morale

HM Revenue & Customs staff are suffering from low morale due to the public’s negative attitude towards them and the increased workload.

A report from the Treasury select committee has found that only 25 per cent of staff would describe themselves as proud to work for the Government department.

Public and Commercial Services Union senior national officer Peter Lockhart says that morale in HMRC was currently lower than before the merger of the Inland Revenue and HM Customs & Excise in 2005.

Only 16 per cent of staff agreed that they were satisfied with HMRC while the report found that morale has been steadily decreasing in recent years.

The report says: “Mr Lockhart elaborated on reasons why morale might be low among members of PCS. He explained that they did not feel secure in their jobs and were frustrated that they were expected to undertake the same workload with fewer staff. He also implied that the public’s negative attitude toward HMRC staff had adversely affected their morale.”



The many faces of Barclays

Barclays is continuing to publicly champion raising standards of advice and increasing consumer confidence whilst rejecting complaints from customers unhappy with the service they were given by its multi-tied advisers.

Value remains within European equities

By Rob Burnett, Neptune European Opportunities Fund

In recent months, investors have become more pessimistic about both the European and the US economic outlook and yet stockmarkets have pushed on to new highs. Some would argue that this is a worrying divergence. We would take the opposite view. This appears to be classic bull market behaviour. A wall of worry has been rebuilt, and stockmarket resilience should be taken as a sign of strength. The market is discounting an improving economic outlook ahead, particularly in the south of Europe.


News and expert analysis straight to your inbox

Sign up


There are 3 comments at the moment, we would love to hear your opinion too.

  1. ‘frustrated they were expected to undertake the same workload with fewer staff’
    Welcome to the real world! My heart bleeds.

  2. HMRC staff suffering from low morale
    The public attitude towards staff members is bad enough, but there is also the endemic bullying and harassment taking place within the HMRC as well. Morale will continue to get even lower and once all the experienced staff have left where then will the public be.

  3. “Morale will continue to get even lower and once all the experienced staff have left where then will the public be.” – the public will be free from theft !

Leave a comment


Why register with Money Marketing ?

Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

News & analysis delivered directly to your inbox
Register today to receive our range of news alerts including daily and weekly briefings

Money Marketing Events
Be the first to hear about our industry leading conferences, awards, roundtables and more.

Research and insight
Take part in and see the results of Money Marketing's flagship investigations into industry trends.

Have your say
Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

Register now

Having problems?

Contact us on +44 (0)20 7292 3712

Lines are open Monday to Friday 9:00am -5.00pm