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HMRC staff suffering from low morale

HM Revenue & Customs staff are suffering from low morale due to the public’s negative attitude towards them and the increased workload.

A report from the Treasury select committee has found that only 25 per cent of staff would describe themselves as proud to work for the Government department.

Public and Commercial Services Union senior national officer Peter Lockhart says that morale in HMRC was currently lower than before the merger of the Inland Revenue and HM Customs & Excise in 2005.

Only 16 per cent of staff agreed that they were satisfied with HMRC while the report found that morale has been steadily decreasing in recent years.

The report says: “Mr Lockhart elaborated on reasons why morale might be low among members of PCS. He explained that they did not feel secure in their jobs and were frustrated that they were expected to undertake the same workload with fewer staff. He also implied that the public’s negative attitude toward HMRC staff had adversely affected their morale.”

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Comments

There are 3 comments at the moment, we would love to hear your opinion too.

  1. ‘frustrated they were expected to undertake the same workload with fewer staff’
    Welcome to the real world! My heart bleeds.

  2. HMRC staff suffering from low morale
    The public attitude towards staff members is bad enough, but there is also the endemic bullying and harassment taking place within the HMRC as well. Morale will continue to get even lower and once all the experienced staff have left where then will the public be.

  3. “Morale will continue to get even lower and once all the experienced staff have left where then will the public be.” – the public will be free from theft !

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