View more on these topics

HMRC chief Lin Homer exits


HMRC chief executive Lin Homer is to depart the tax service in April after four years as chief executive.

Homer, who was made a Dame in the New Years Honour’s List in recognition of her public sector work, joined HMRC in January 2012.

Her departure comes after a tumultuous 12 months for HMRC, which began 2015 facing criticism over its failure to pursue claims of tax evasion in relation to HSBC’s Swiss private bank, and ended it being told by MPs that its inability to handle calls from the public remained “completely unacceptable”.

HMRC is currently seeking to close all 170 of its offices and relocate to 13 regional hubs, moving more services online in the process.

In a statement announcing her departure, Homer says the beginning of a new spending review period “seemed a sensible time to move on”.

She says: “HMRC has secured ministerial support and funding for our ambitious transformation programme and it has the leadership team in place to deliver it. My successor will be able to put their full weight behind seeing the transformation through to 2020.”

Chancellor George Osborne says: “Lin Homer has made a real contribution to public service modernisation and transformation. She has put the foundations in place that will see HMRC become one of the most digitally-advanced tax authorities in the world.

“It is to Lin’s great credit that the National Audit Office last year judged HMRC to be one of the strongest Departments in Government – a legacy of which she can be rightly proud.”


HMRC rolls out online tax accounts

HM Revenue & Customs has launched its services for online tax accounts as part of a drive to modernise the UK’s tax services. More than a million UK taxpayers will be directed to new online personal tax accounts  as part of self-assessment. The service will enable customers to update details in real time, make it […]


‘No evidence’ HMRC rules are cleaning up SSAS market

SSAS savers are still at risk of tax charges a year on from the introduction of fit and proper rules designed to protect against scams, providers warn. Since 1 September 2014, HM Revenue & Customs has been able to refuse both to register a new  pension scheme and to de-register an existing scheme if the scheme’s administrator […]


HMRC grilled by MPs on ‘completely unacceptable’ performance

HM Revenue & Customs officials have been told by MPs that their staff’s call handling remains “completely unacceptable”. Earlier this week, a report from the Public Accounts Committee said the tax office was “worse than abysmal” on customer service. The report was published following an oral evidence session in which HMRC chief executive Lin Homer told MPs […]

Craig Inches – thoughts on how to preserve capital and generate income in an inflationary environment

In this short video, Craig Inches, head of short rates and cash at Royal London Asset Management, offers his thoughts on how to preserve capital and generate income in an inflationary environment. Watch the video in full The value of investments and the income from them is not guaranteed and may go down as well […]


News and expert analysis straight to your inbox

Sign up


There are 7 comments at the moment, we would love to hear your opinion too.

  1. The sad things is someone actually believes these hubs this will improve service. We all need a job like this you overlook a shambles get paid handsomely for it, the service is worse for the public now then before you started, you are made a Dame for doing that and surprise ,surprise the Chancellor and the Government believe you done a great job. (Beam me up Scottie)

  2. Must agree Dave, if she was the CEO of a company in the private sector the company would have gone bust. Total disgrace.

  3. What a joke. Dame, bonus and 35 years of Pension which normal people cant buy (literally) and off because she has been criticised! Oh dear, how sad.

  4. £3.4m package for leaving the place a sh1t tip. How do they do it and what will her pension be when there is allegedly a £1.25m cap on the pension fund( or is that just everybody else).
    The list of her incompetence is unbelievable


    – As chief executive of Birmingham City Council from 2002-05 where she earned £175,000 a year Lin Homer was caught up in a postal votes scandal that ended up before the courts.

    Election Commissioner Richard Mawrey said fraud in the city ‘would have disgraced a banana republic’ and said Miss Homer, acting as the city’s returning officer, had ‘thrown the rule book out of the window’.

    – In 2005 she was appointed to run the Immigration and Nationality Directorate, part of the Home Office, on £200,000 a year.

    She inherited a department which was already in chaos, with asylum claims piling up, but on her watch the following year it emerged 1,000 foreign criminals had been mistakenly released, costing then home secretary Charles Clarke his job.

    – From the ruins of IND, Miss Homer designed, and became the boss of, the UK Border Agency. Her tenure at UKBA was marked by a string of bad news stories and highly critical reports by MPs.

    More than 100,000 of the 400,000 asylum seekers found in the backlog were allowed to stay – in what MPs said amounted to an ‘amnesty’. Around 400 of the 1,000 foreign criminals were also told they could remain in Britain and dozens remained untraced.

    – In 2012 Miss Homer was promoted to run HMRC on £185,000 a year, leading to Keith Vaz, the Home Affairs Committee chairman, warning about ‘rewarding failure’. Chancellor George Osborne defends the appointment saying she is a ‘very able public servant’.

    – In 2014 the tax office was rocked by a scandal over millions of miscalculated tax bills.

    – In September Miss Homer admitted half of taxpayers who called the HMRC helpline did not get through during busy periods. Last month she apologised and urged taxpayers to contact officials online rather than by phone.

    By Jack Doyle for the Daily Mail “

  5. You couldn’t make it up.

  6. Sounds like we have found ourselves the new CEO for the FCA – she certainly has the perfect CV

  7. So who takes over at HMRC?.

Leave a comment


Why register with Money Marketing ?

Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

News & analysis delivered directly to your inbox
Register today to receive our range of news alerts including daily and weekly briefings

Money Marketing Events
Be the first to hear about our industry leading conferences, awards, roundtables and more.

Research and insight
Take part in and see the results of Money Marketing's flagship investigations into industry trends.

Have your say
Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

Register now

Having problems?

Contact us on +44 (0)20 7292 3712

Lines are open Monday to Friday 9:00am -5.00pm