I returned from a short career break travelling around Cambodia and other
parts of Indo-China in April and, being of the age that pension matters
become important, I decided to tidy up my own pensions.
I have had unbelievable problems trying to get information from Standard
Life. All I have been asking for is a quotation to transfer a small PPP
fund into my bigger plan with Standard and a TVA for some final-salary
Standard Life repeatedly refused to give me the information and suggested
I seek financial advice from a firm with which I have never dealt but which
I suspect are now my financial advisers by acquisition.
While I support Standard's attempt to promote advice, I am disappointed
that it feels that an individual who is ASFA-qualified (including G60), as
I have repeatedly pointed out to it, is unable to make his own decisions.
I am still waiting for the first set of figures. This has been going on
since April. I feel like I have been banging my head against a brick wall
but I have learnt an important lesson about client service.
The Whitechurch Network, Kings Weston Lane, Bristol