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Hitting a brick wall

I returned from a short career break travelling around Cambodia and other

parts of Indo-China in April and, being of the age that pension matters

become important, I decided to tidy up my own pensions.

I have had unbelievable problems trying to get information from Standard

Life. All I have been asking for is a quotation to transfer a small PPP

fund into my bigger plan with Standard and a TVA for some final-salary

benefits.

Standard Life repeatedly refused to give me the information and suggested

I seek financial advice from a firm with which I have never dealt but which

I suspect are now my financial advisers by acquisition.

While I support Standard&#39s attempt to promote advice, I am disappointed

that it feels that an individual who is ASFA-qualified (including G60), as

I have repeatedly pointed out to it, is unable to make his own decisions.

I am still waiting for the first set of figures. This has been going on

since April. I feel like I have been banging my head against a brick wall

but I have learnt an important lesson about client service.

Phil Mines

The Whitechurch Network, Kings Weston Lane, Bristol

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