Mortgageforce broker Stuart Bryce says that des-pite repeated attempts to access his client’s firsttime buyer product, he was unable to get an appropriate KFI.
Halifax suggested that Bryce should key in details for a standard variable rate and allow staff at the support centre to override the system to produce a KFI for his client’s product but even this temporary fix failed.
Halifax spokesman Paul Fincham says the product selected should have app-eared only as an exclusive offer for the intermediary channel rather than for direct channel brokers and that this discrepancy has been rectified.
Many lenders have experienced difficulties with their online KFIs and brokers have complained to Money Marketing about slow systems and KFI glitches from lenders such as Northern Rock and Standard Life Bank.
Bryce says: “I cannot sign up a client with an inaccurate KFI so in the end we chose a different deal.I think staff at the business support centre were frustrated by the problem as well and said that they would call me back when they resolved the issue.”