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High risk investments without advice: What went wrong at TailorMade

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Collapsed advice firm TailorMade Independent recommended that clients transfer pension funds worth up to £400,000 into unregulated Sipp investments without advice.

Yesterday the FCA fined former TailorMade Independent director Robert Shaw £165,900 and banned him from holding senior financial services roles. The regulator found Shaw oversaw unsuitable Sipp sales and failed to disclose conflicts of interests to clients.

The FCA final notice reveals the extent of what went wrong at TailorMade. Some 1,661 clients invested £112.4m into Sipps, mostly from pension funds and including some final salary schemes.

Of those clients, 923 invested in overseas property developments operated by Harlequin. None of these customers received advice on whether the overseas property investments were suitable.

The Serious Fraud Office is investigating Harlequin, and says it is carrying out the final stages of its criminal investigation.

Other unregulated invested clients invested in include green oil, biofuels and farmland.

The final notice says amounts invested ranged from £5,000 to £440,000 each. TailorMade generated over £3m from its Sipp business between 2010 and 2013, with Shaw earning £329,221 over the same period.

Crucially, TailorMade gave advice on the most suitable Sipp wrapper for the underlying investments, but failed to give advice on the investments themselves.

The final notice states: “TailorMade’s customer documents did contain a statement that suggested customers obtain advice on the underlying products elsewhere.

“Shaw was unaware whether any customer did seek such advice (or from where they might receive this) and considered the wording within the documents to be a legal disclaimer against TailorMade’s responsibilities.”

Clients were typically charged £1,000 for each personal pension transferred. But final salary pension transfers were charged either £1,500 or 3 per cent of the total transfer value, whichever was higher.

Over 90 per cent of TailorMade clients also paid a further 1 per cent to 1.25 per cent for an annual review service.

Following an FSA warning on Sipp advice in January 2013, TailorMade suspended its Sipp advice business. The firm agreed with the regulator in March 2013 to stop carrying out any new pensions business.

Shaw then set up a £507,000 programme to look after existing customers, which included training on issues such as director competence and suitability, conflicts of interest, suitability of advice and financial promotions. He put in £55,229 of his own money to fund the plan.

TailorMade is now in liquidation and the Financial Services Compensation Scheme is investigating claims brought by TailorMade Independent clients.

Former TailorMade Independent directors Lloyd Pope and Peter Legerton were fined by the FCA in March, with Pope also fined £93,800.


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FCA bans and fines director £166k over poor Sipp advice

A former director of an advice firm which recommended clients invest £112m in unregulated Sipp investments has been fined £165,900 and banned from senior roles in financial services. The FCA says former TailorMade Independent director Robert Shaw failed to check the suitability of Sipp investments and also failed to manage conflicts of interests. TailorMade was […]


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There are 3 comments at the moment, we would love to hear your opinion too.

  1. Like many financial advisers I became concerned about the activities of Harlequin as early as 2008 and this is most probably one of the clearest examples of regulator failings of the unauthorised business team which is a part of the FSA and now FCA.

    IFAs such as myself reported this as long ago as 2008 but the FSA took no notice and more importantly took no action stating that it was unregulated and they weren’t responsible. Now that Tailormade have gone bust, successful claims have been made under the FSCS and hardworking, honest IFAs are having to pay higher fees for the inaction of the regulator.

    I for one would like to see an independent enquiry into the FCA’s actions into the unregulated investments and more importantly unregulated financial advice as it was clear to me that the Harlequin sales people were operating without authorisation in many cases.

    Why is it so important for us to take notice of what happened at Harlequin and Tailormade? Simply put, increased fees based on individuals who go out of their way to do the job incorrectly just to make a fast buck.

  2. My pension has seriously suffered at the hands of another financial advisory company, still doing business in Cheshire, which uses many of the same tricks as Tailormade. One particular novel twist was a forged sophisticated investor certificate. Beware. There are sharks about; many of them driving Porsches and Jags.

  3. @Peter Herd – I have reported similar firms and they are still trading as a result when mt FCA bill rarrived yesterday and it has an ootion to “dispute” I have stated I wish to dispute the FSCS element as much of it refers to areas advisers including me have warned the F-pack about. Inaddition FSCS and FCA fines are being trousered by the Treasury to support servepeople )I don’t object to them being supported and I fact say they are undersupported by the Govt that sent them to an Illegal war in Iraq and are covering up the answers with the delayed Chilcott report). FSCS levy is taxation without representation and should be covered by the fines being trousered while FCA should sort out the Self Invested Pension issue of people then being advised by unregulated firms or regulated firms who don’t do the job properly.
    Oh and Keydata Life Settlement Plans were endorsed by Dr Debbie Harrison who is on the FCAs Consumer Panel so either she was wrong or Margaret Cole was, but either way one of them should be in the dock and not IFAs!

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