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Harsh underwriting frustrates advisers

The most important thing that protection providers can do to win more business is to improve their underwriting decisions.

Lifesearch surveyed its 70 advisers and found 41 per cent believe harsh underwriting is the most frustrating thing about dealing with life offices while a quarter say it is promises not being turned into action.

Two-thirds say the least frustrating thing is declined claims and 58 per cent say the main barrier to selling more protection is price.

Around half the advisers say quality of product is the most important thing affecting the provider with which they write business rather than price or underwriting. On additional features, almost three-quarters of advisers say extra conditions are the most important.

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In Focus image

In Focus — May 2015: private medical insurance market in Germany

Welcome to the latest edition of In Focus. In this issue, Jelf examines the private medical insurance market for employers with expatriate workforces in Germany. This includes the common challenges faced in sourcing appropriate coverage, along with a selection of available solutions. This will be of particular interest to HR/reward decision makers with employees based in Germany. It will assess the cultural norms, risks and backdrop that are relevant to organisations with expatriate staff in this location.

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