Hargreaves and Transact scoop top gongs at Platforum awards

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Transact head of sales Glen Sweet and insights manager Mark Mochalski with Platforum director of research Heather Hopkins and senior researcher Miranda Seath

Hargreaves Lansdown and Transact have scooped the top prizes at the 2016 Platforum Awards.

Based on over 10,000 financial adviser reviews, Transact came out on top as the best adviser platform over £10bn, the third year in a row it has won the award.

Platforum research director Heather Hopkins says Transact’s success has been largely down to “excellent customer service.”

She says: “Transact is praised by advisers and discretionary fund managers alike for offering excellent service and support, for being easy to do business with and for offering good functionality.”

Nucleus won the best adviser platform for innovation award.  Its client reporting tool Narrate was singled out as a positive development.

Platforum senior researcher Miranda Seath says: “Nucleus is one of the few platforms to have cleared the re-platforming hurdle, freeing Nucleus up to fine-tune the proposition. Adviser shareholders tell us they have significant input into the platform’s development ensuring that Nucleus focuses on innovating where it matters.”

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Hargreaves Lansdown head of retirement policy Tom McPhail with Platforum research director Heather Hopkins (left) and Platforum head of direct Jeremy Fawcett (right).

In the direct-to-consumer space, Hargreaves Lansdown picked up the top gongs for both best D2C proposition and best D2C proposition for guidance alongside Fidelity Personal Investing.

Platforum head of direct Jeremy Fawcett says: “Not for the first time, Hargreaves Lansdown tops our table and continues to be the D2C proposition to beat. It delivers strong brand awareness, content and investment choice and in 2016 we’ve seen excellence in the delivery of ‘guidance’ added to their repertoire.”

The D2C awards were rounded off by AJ Bell Youinvest and Charles Stanley Direct which jointly won best D2C proposition for service and Interactive Investor which won the best D2C proposition for innovation.

Platforum Awards 2016 winners in full:

Adviser platforms awards:
Best Adviser Platform Over £10bn: Transact
Best Adviser Platform Under £10bn: Parmenion
Best Adviser Platform for Service: Transact
Best Adviser Platform for Technology: Parmenion
Best Adviser Platform for Innovation: Nucleus
 
D2C proposition awards:
Best D2C Proposition for Guidance: Fidelity Personal Investing & Hargreaves Lansdown
Best D2C Proposition for Service: AJ Bell Youinvest & Charles Stanley Direct
Best D2C Proposition for Innovation: Interactive Investor
Best D2C Proposition: Hargreaves Lansdown
 
Platform Partner awards
Best Platform Partner, voted by DFMS: Transact
Best Platform Partner, voted by Asset Managers: Fidelity FundsNetwork