View more on these topics

Hanging on the phone with no help from NU

How right of Beatrice Dixon to refer to the level of service now provided by Norwich Union.

A recent investment bond application submitted on August 30 was finally received this week after two previous schedules had been sent with the wrongly spelt surname.

A further bond application sent to NU September 3 resulted in the policy document received here on November 7.

Yesterday, a client req-uested a valuation on another bond arranged five years ago, having spent two sessions of over 10 minutes each time trying to contact their valuation department, all to no avail.

I therefore resorted to ringing the Leicester branch, my servicing centre, hoping that they could help. Twenty-four hours later, still no valu-ation. I rang again, determined to hang on in there for a reply.

Thirteen minutes and 27 seconds later, I was finally put through to one of the new help team and obtained my requirement. This represented over half an hour of my time which had been wasted.

The level of service currently offered by this company is the worst I have experienced since the days of trying to contact the likes of General Portfolio in their heyday.

Paul Curtis

Perry Appleton Financial Management,

Worcester

Recommended

Scottish Equitable looks to protect

Scottish Equitable Protect Individual personal protection Type: Cafeteria-style protection plan covering critical illness cover, income protection, life cover and permanent total disability cover. Minimum premium: £10 a month, £120 a year. Life cover &#45 £5 a month, £60 a year. Maximum cover: None. Illnesses covered: Alzheimer&#39s disease, angioplasty, aorta graft surgery, benign brain tumour, blindness, […]

Independent view

The industry has been asking itself a lot of questions recently. As the Sandler consultation period closes, the ever-topical issues surrounding IFA remuneration have been given a good airing. But have we come up with any answers? My opinion (and one which is widely reflected in Charcol&#39s business strategy) is that there is, and should […]

Weighty matters ahead

Over the past seven weeks, this series of articles has detailed the various aspects that will constitute the single regulatory regime following N2. We have looked at the statutory responsibilities of the FSA, what it has accomplished to date and what is on the agenda in the months following December 1. We have also examined […]

Britannic extends extra allocation on with-profits

Britannic Assurance is offering IFAs an extra 2 per cent allocation on new investments into its with-profits bonds before December 31. The extra allocation scheme, which applies to investments of more than £5,000, was originally launched in June and ran until mid-August. However, Britannic has now decided to reopen the offer until the end of […]

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment

    Close

    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm

    Email: customerservices@moneymarketing.com