How right of Beatrice Dixon to refer to the level of service now provided by Norwich Union.
A recent investment bond application submitted on August 30 was finally received this week after two previous schedules had been sent with the wrongly spelt surname.
A further bond application sent to NU September 3 resulted in the policy document received here on November 7.
Yesterday, a client req-uested a valuation on another bond arranged five years ago, having spent two sessions of over 10 minutes each time trying to contact their valuation department, all to no avail.
I therefore resorted to ringing the Leicester branch, my servicing centre, hoping that they could help. Twenty-four hours later, still no valu-ation. I rang again, determined to hang on in there for a reply.
Thirteen minutes and 27 seconds later, I was finally put through to one of the new help team and obtained my requirement. This represented over half an hour of my time which had been wasted.
The level of service currently offered by this company is the worst I have experienced since the days of trying to contact the likes of General Portfolio in their heyday.
Perry Appleton Financial Management,