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Taking the top spot again this year was Halifax, which puts its success down to dedicated effort in the areas of product development, service and marketing. It says it responded to the findings of recent intermediary research by re-vamping the design of its literature as well as launching an online communication channel for brokers.
Halifax says its dedicated business development managers also mean its service to advisers is a cut above its competitors.
Stealing the second prize was Standard Life Bank which enjoyed an impressive first year in the mortgage market lent £4bn. SLB sales and marketing director David Macmillan says: &#34We have had fantastic support from IFAs who account for 65 per cent of our mortgage sales. Our innovation with flexible mortgages has changed the marketplace.&#34
Third in the contest was Cheltenham & Gloucester. C&G spokeswoman Emmy Smith says: &#34Our success all boils to service. Its all very well having amazing products but if you can&#39t offer service to brokers who in turn pass that onto clients then there is no point. We have a quick turnaround and brokers know it.&#34


ABI plea for Govt to rethink pension reporting rules

The ABI has slammed the Government over what it sees as inconsistenciesin reporting requirements for employer payments to personal pensions.The Department of Social Security wants life offices to whistleblow onemployers which fail to pay employee contributions already deducted fromsalaries.But providers claim that such a move would be imp- ossible to monitor asthere is no current […]

Mystery as Mitchell quits for AssureSoft

Mystery surrounds the defection of communications head Nicola Mitchellfrom The Exchange to become sales and marketing director of DBS softwarearm AssureSoft.Legal teams for both firms are believed to be examining the circumstancessurrounding the move. Both parties refuse to comment.Mitchell will be responsible for corporate sales, marketing and PR atAssureSoft which provides an internet portal for […]

Prudential confirms plans to float Egg

Prudential has confirmed plans to float its online bank Egg.The initial offering will only be available to Egg customers. Even they will be limited to purchasing up to £1,000 in shares each.Only 10 to 15 per cent of its stocks will be involved in the float, which is expected in early June. Industry analysts predict […]

Penalty-free transfer dilemma

Skandia Life pensions development senior manager Brian Newbould respondsto Standard Life&#39s views on transfersStandard Life&#39s article headlined, Think about customers&#39 needs (MoneyMarketing, April 27), casts serious doubts over how many top pensionproviders can claim to offer their customers penalty-free transfers betweenplans.The article contains a paragraph which throws into doubt how manycompanies have been able to […]


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