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Halifax worries IFA with string of minor errors

Halifax has been reported to Bungle Busters after it tried to sell a personal loan to the child of a Conwy-based IFA.

Halifax wrote to the 11-year-old daughter of Brian Roberts Financial Services principal Brian Roberts last week enclosing an application for a personal loan.

Roberts claims it is not the first time the high-street lender has touted its business to minors.

Two years ago, it wrote to Roberts&#39 elder daughter, who was 12 at the time, inviting her to apply for a quotation for car insurance.

Roberts says: “The opening line of the letter is incredibly: &#39At the Halifax we don&#39t like to keep you waiting.&#39 That statement is certainly true here.

“The fact that it is not an isolated incident as far as my children are concerned is worrying.”

Halifax senior press officer Celia Rowland says: “We have made a mistake here. It was a human error where the second-named accountholder instead of the first was mailed.

“We have undertaken a review to ensure this does not happen again and we will be writing letters of apology to all those concerned, including Miss Roberts.”

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