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Half of advisers still in dark on new definitions

Nearly half of protection advisers are unaware that critical-illness definitions are changing at the end of April, according to a survey by The Exchange on behalf of Royal Liver.

Forty-eight per cent of advisers questioned in the survey are unaware that the definitions of illnesses are changing in line with the ABI’s statement of best practice for CI .

Out of 578 respondents, 86 per cent do not know how many conditions will be easier or harder to claim on.

When asked if a provider had trained their firm on the new changes, 91 per cent of advisers say no.

The same survey was conducted in July 2006 when it showed that 81 per cent out of 503 advisers were unaware of the definition changes.

Eighty-seven per cent of advisers said they did not understand the changes.

Royal Liver IFA market manager Andy Milburn says: “It is good that more advisers know about the changes.

“Sadly, that is still far too low, though. The really worrying statistic is that less than one in 10 advisers has been given training by providers. That is just not good enough and proves the industry has not done enough to communicate these changes effectively.”

Lifesearch head of protection strategy Kevin Carr says: “Some providers are happy to cut rates and accept the business but this shows that it is about time that many of them started taking their role as a product manufacturer seriously in terms of the training and education of those who they allow to sell their products.”


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