Master Adviser IFA Roy McLoughlin, who says he has waited 11 months for one company costing, believes that the group market is in total “disarray”.
He says: “A month before the renewal date, the insurer will contact the adviser for a list of employees within the scheme and work out the credit/debit. Now, you would expect a costing within a few weeks but instead a lot of companies are taking months to provide a costing.
“This is embarrassing to tell the client and it makes comparing like-for-like quotes very difficult.”
McLoughlin says rebroking business is also affected by a renewal delay. He says: “One reason that advisers shy away from this market is because of problems like this. It is preventing growth in this area.”
A spokeswoman for group provider Canada Life says: “The average renewal time from the client informing us of the renewal to it being completed is 25 days through the office route. For both the office and the class route, three to 100 lives, we issue renewal documentation 12 weeks in advance of the renewal date.”