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FSA to host TCF seminar in Norwich

The FSA is hosting a treating customers fairly training seminar for small FSA regulated retail firms and compliance consultants in Norwich on January 21.

The seminar will focus on TCF for small firms and aims to help businesses as they prepare for TCF assessments.

The regulator says it will offer practical examples of TCF and will explain what it looks for during visits to firms.

The FSA says TCF is about achieving the right outcomes, not about firms showing the regulator they have followed a procedure.

A spokesman says: “The firm has to use its own knowledge of its business to find an appropriate solution for themselves and consider the customer at every stage of business processes – planning, training of staff, selling a product and most importantly ensuring that customers understand why a particular product is right for them.

“We want to create an environment for firms where understanding of compliance and good practice standards is widespread and firms are fully engaged in meeting those standards.”

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