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FSA sets up complaints scheme

The FSA has published its final arrangements for investigating complaints against itself from firms and consumers.

Its complaints scheme will be launched on September 1 in time to deal with any complaints about the FSA arising during N2 which will come into effect by the end of November.

The scheme covers procedures for dealing with allegations of misconduct by the FSA. These include accusations of mistakes, lack of care, unreasonable delay, unprofessional behaviour, bias and lack of integrity.


Network backs infomercial on Simply Shopping

IFA network DBS is backing a personal finance television programme on theSimply Shopping channel which broadcasts on Sky Digital TV. The programme, called Simply Money from DBS, will be broadcast daily foran hour from the end of May initially for a three-month trial period. Theaim is to promote understanding of financial products to up to […]

Autif chief in plea for pact on performance

The retiring Autif chairman has called for greater clarity on disclosureto improve investor understanding and confidence. Speaking at Autif&#39s AGM, Alan Ainsworth, who has now stepped down aschairman, said there is a strong case for the adviser&#39s selling, advice andservice costs to be shown separately to the product costs. He claimed there is a need […]

Moore&#39s code

To its detractors, it is the latest example of a Government stompingwilly-nilly over the decaying corpse of financial advice. A hopelessexample of ministerial arrogance and naivety. Catmarks for financialadvice. Whatever will they think of next? Let us look at Catmarks in the round.It has not always looked that way butthis Government has always had a […]

Genome truths

The decoding of the human genome is one of the most significant advancesin scientific history and is set to revolutionise medicine and theprevention of illness but some fear it will also expose a geneticunderclass – those who are disadvantaged by the genes they have inherited. The breakthrough means that around 97 per cent of the […]

Seeking quality in uncertain markets

By Ewan McAlpine, Senior Client Portfolio Manager In uncertain times, investors naturally seek safety. But in fixed income markets, what does that really mean? Ewan McAlpine outlines the approach RLAM’s Fixed Income Team will be adopting across its credit funds in response to potentially volatile markets this year. Click here for full article


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