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FSA sets up complaints scheme

The FSA has published its final arrangements for investigating complaints against itself from firms and consumers.

Its complaints scheme will be launched on September 1 in time to deal with any complaints about the FSA arising during N2 which will come into effect by the end of November.

The scheme covers procedures for dealing with allegations of misconduct by the FSA. These include accusations of mistakes, lack of care, unreasonable delay, unprofessional behaviour, bias and lack of integrity.

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