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FSA rectifies glitches on register

The FSA has rectified problems with consumers and brokers accessing its register of regulated firms.

Last week, a number of users could not access the register after it was revamped on Friday, August 18, meaning they could not discover details about a firm or establish whe- ther it was regulated or not.

One problem was that the link on the website directed many users to the old register which had been taken down and when typing in the correct URL for the new register, users were told it had exceeded its maximum number of users. To compound matters, the phone hotline to source information cut callers off at times because it was too busy.

FSA spokeswoman Vanessa Wood says: “There were a small number of people that contac-ted us who have had access problems. The new system will be faster and more efficient.”

Norwest Consultants principal Harry Katz says: “The FSA website is a good one in parts but it sometimes suffers from FSA-itis. Why make it simple when you can make it difficult?”

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