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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

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D2C platforms attacked over exit fees

Three leading direct-to-consumer platforms that charge exit fees have been accused of making customers pay for their own failure to bring down the costs of transferring assets. Last week, Axa announced customers on its Self Investor platform would be given up to £750 towards the cost of paying exit fees levied by ceding providers. Axa […]

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Asking prices fell pre-election but up 2.5% annually

Asking prices dipped in the run-up to the election but are up 2.5 per cent annually. Research by online estate agent Rightmove shows the average UK asking price was £285,891 in May, down 0.1 per cent from £286,133 in April. However, asking prices were up 2.5 per cent year-on-year from around £278,900 in April 2014. […]

Tax year-end planning for annual allowance

Last tax year-end there was a lot to think about in relation to planning. The introduction of the tapered annual allowance and the implications of moving to a fixed pension input period, the reduction in the lifetime allowance and potentially applying for protection, and the concern about changes to tax relief, to name a few. […]

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