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FSA centre receives CCA accreditation

The FSA’s Firms Contact Centre has received accreditation from the UK’s professional body for contact centres.
The Contact Centre Association presented the award to the FSA in a ceremony in Edinburgh this week.
A restructure of the contact centre was implemented in April as part of a commitment to make the regulator an easier place to do business with.
FSA director of contact revenue and information management Graeme Ashley-Fenn says: “The award represents an important milestone in enabling the Firms Contact Centre to fulfil its developing role. It provides assurance that we have in place effective management and development processes to support the significant changes we have under way for the centre.”
CCA chief executive Anne Marie Forsyth says: “We are delighted the FSA has achieved accreditation. It is a mark of the organisation’s dedication to professionalism and commitment to providing excellence in customer service.”


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