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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

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Insolvency Service: Drawdown pensions out of scope for debt collectors

Savers with drawdown accounts will not be forced to increase the amount of income they take in the event of bankruptcy, the Insolvency Service has confirmed. In March, the Government said “undrawn” pensions were out of debt collectors’ reach. But the definition of undrawn was not made clear. However, in an email seen by Money […]

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Annuity rates plummet to lowest level since 2012

Standard annuity rates have fallen to their lowest levels since November 2012, with the pace of decline increasing since the turn of the year, according to data published by Moneyfacts. The rate payable for an average single-life standard annuity for a 65 year old with a £10,000 pot has fallen by 5.9 per cent in […]

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Apfa writes to Govt over ‘unjustifiable’ hike in adviser fees

Apfa has written to the major political parties to urge a rethink of what it terms an “unjustifiable” 10 per cent increase in advisers’ FCA fees. In a paper on proposed fees published in March, the FCA said A13 advisers will pay £74.9m in 2015/16, up by 10 per cent from £68m in 2014/15. The […]

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