The FSA has appointed Sir Nicholas Montagu as the new chairman of the Financial Ombudsman Service.
Montagu (pictured) is currently the chairman of the Aviva UK Life with-profits committee, a director of the pension corporation and is a former chairman of the board of Inland Revenue.
FSA chairman Lord Turner says: “Sir Nicholas Montagu has had a distinguished career and brings a wealth of experience in demanding board positions. His predecessor, Sir Christopher Kelly, steered the FOS through challenging periods, and the next few years will be no easier.
“This role needs a customer service champion to help shape the FOS’ future role in the new regulatory structure, and that is what we have with Nick.”
Sir Nicholas Montagu says: “I am delighted to have been appointed chairman of the FOS. It is a strong and innovative organisation, which over the last ten years has been recognised for the increasingly significant role it plays. I look forward to working with FOS chief executive Natalie Ceeney and her colleagues as we meet the challenge of providing an ever-improving service, with customer demand set to reach record levels.”