Friends Provident have been re-credited under the Raising Standards quality mark by the PPIAB — an independent assessment body.
PPIAB chief executive John Cox says: “The sustained commitment of Friends Provident and other accredited brands means more and more customers are enjoying the benefits of well presented documents, higher quality service and fair treatment.”
Friends Provident director of marketing Graham Harvey says: “We remain absolutely committed to providing our customers with a first class level of service which includes ensuring that our communications with them are regular, understandable and relevent.”
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