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Friends Provident to use tele-interviewing for income protection applications

Friends Provident has announced it will now offer tele-interviewing for income protection applications in a bid to speed up processing and reduce non-disclosure.

Experienced nurses from MorganAsh will conduct the interviews, asking applicants about their medical history and specific disclosures, at a time convinient to the consumer.

Friends Provident protection products and actuarial manager Mark Jones says the new tele-interviewing service will speed up processing benefiting advisers and enabling the firm to gather more detailed information about the applicant’s health.

He says: “This will benefit the customer as it means we can make a more informed underwriting decision. Most importantly, there is less chance that a claim will be disputed and we believe this will reduce non-disclosure.”

MorganAsh managing director Andrew Gething says Friends has changed their medical limits reducing the reliance on GPRs.

He says: “After extensive piloting with MorganAsh over the last two years Friends Provident proved that nurse tele-interviews do provide sufficient information to enable underwriting without GPRs for many situations. This speeds up the process dramatically from weeks to days improving the service to brokers, and consumers.”


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