The provider paid £34.5m in CI claims, representing 92.6 per cent.
Of the 7.4 per cent declined claims, 2.1 per cent were due to non-disclosure and 5.3 per cent due to definition not met.
The average payout was just under £59,000, with the largest claim paid reaching £600,000.
Friends Provident head of protection Ed Stuart-Brown says: “What these figures show is just how valuable critical illness benefits are, very often a financial lifeline in difficult times.
“The industry sometimes finds itself under attack for turning down a small proportion of claims, but the reality is we are in business to pay claims rather than to find reasons not to.”