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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

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Richard Freeman: Networks will survive and thrive

The news Sesame Bankhall is to close its investment adviser network has led some to call into question the network model and imply the directly authorised route is the only option for advisers. I allow myself a wry smile when I read these comments, which are often made by individuals who have enjoyed long careers […]

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Aegon UK managing director David Macmillan to exit

Aegon UK managing director David Macmillan is set to leave his role in the summer to join the firm’s US business, Money Marketing can reveal. Macmillan, who is also chief marketing officer at the provider, will join Transamerica later this year to become chief customer experience officer. An Aegon spokesman says: “David Macmillan has been promoted to […]

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Aegon sees platform inflows triple

Aegon has seen net inflows on its platform triple for the first three months of the year to £968m. Inflows reached £305m in March 2014. Assets under administration stand as £3.8bn as at 31 March, compared to £1.6bn from the same time last year. Aegon says there are now 100,000 investors using its platform, with […]

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