An adviser has raised concerns about a Friends Life mailing to Axa Sun Life customers asking for confirmation of the status of their relationship with their IFA.
Friends has been writing to Axa Sun Life customers since it rebranded in March, marking the integration of Friends Provident and Axa’s UK life business under parent company Resolution.
The letter notifies clients of the name change and says: “With these changes in mind, we wanted to make sure that your records with us accurately reflect your relationship with your financial adviser.”
It states the name of the adviser held on file and says if clients are happy to keep their existing adviser, they do not need to do anything.
The letter says clients can contact Friends Life to be put in touch with their existing adviser, appoint a new adviser or ask for the adviser to be removed from its records.
Woodcocks financial services manager Brian Ollerton says he had to reassure two of his clients that he still acts on their behalf after they were sent the letter and got a follow-up phone call from Friends Life. He says his clients understood the letter to mean they should contact Friends Life about their policy.
Friends marketing director Jo Cann says: “We just want to make sure the customer knows who the adviser is and to let us know if that is not the case.”
Cann says the mailing will be broadened out to Friends Provident customers at a later date.
Ollerton has questioned why his clients were written to as the business was placed with Axa within the last 12 months. He says: “This is far too aggressive for my liking.”