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Fos warns on Isa admin errors

Firms making technical errors resulting it clients missing out on Isa deadlines should in some cases pay compensation, even if there is no quantifiable loss, says the Financial Ombudsman Service.
In this month’s Ombudsman News, the FOS says it sees a number of disputes arise from errors of administration and sets out case study examples of settled, upheld and rejected complaints in this area.
It says the dispute normally surrounds whether the business is responsible for the error and if so how to calculate any redress.
The FOS says it is often difficult to assess any loss or finds any financial detriment to the consumer is very small.
But it says: “We sometimes consider it appropriate for the business to pay the customer a modest amount in recognition of the inconvenience that its error has caused, even where the customer has suffered no loss”.


Dunstan Thomas launches stochastic modeling tool

Dunstan Thomas is launching a tool for advisers that makes probability-based calculations of likely income at maturity, given specific investment options chosen by pensions and investments policyholders.  These calculations are made using a number of stochastic models which will now be offered within Dunstan Thomas’ Imago Adviser Tools. The new stochastics-based tool incorporates underlying stochastic […]

Cycle paths

In the end, last week’s Budget was somewhat overshadowed by the newsflow from central banks.

IFA firm signs up with Paradigm

Midlands IFA Perspective Financial Management has become one of the first firms to sign to Paul Hogarth’s new venture, Paradigm. Perspective managing director Tony Smith says the partnership ethic is what the industry needs.

Getting the message on re-registration

Re-registration of assets has been the engine of much of the growth of fund supermarkets and wrap accounts for several years.

Europe 2017: Value, large-caps & liquidity

Joshua Ausden, Head of Client Investment Strategy, Neptune Read more here Important Information – for Investment Professionals Only. Not for Retail Clients.Investment risksNeptune funds may have a high volatility rating and past performance and forecasts are not a guide to future performance. These are Neptune’s views and as such this document is deemed to be […]


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