Lloyds Banking Group has emerged once again as the most complained about financial services group to the Financial Ombudsman Service.
Lloyds Bank, which was separated out from TSB in 2013, received the highest number of complaints against an individual business, with 24,245 complaints against it between 1 July and 31 December. A massive 74 per cent of complaints were upheld against the bank over the same period.
Of this, the FOS upheld 82 per cent of payment protection insurance complaints.
Overall Lloyds Banking Group had 46,375 complaints against it in the second half of last year, representing about half the number of FOS complaints in the same period in 2013.
Barclays was the second most complained about business with 21,078 complaints, with 66 per cent upheld.
Bank of Scotland, HSBC and NatWest made up the top five complained about firms to the FOS, with upheld complaint rates of 51 per cent, 56 per cent and 44 per cent respectively.
The FOS received a total of 161,649 new cases between July and December, down from 248, 801 complaints over the same period the previous year.